Who We Are

Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. As a company, we are Different by Design. As a team, we are #DifferentTogether. #JoinCNXC today!

The Dream Job defined
As a Content Moderator, you are the primary brand ambassador of the account you will be assigned to. You will deliver outstanding support to the company’s efforts to enforce content compliance.

Your day-to-day in a nutshell

Assist our community and help resolve inquiries empathetically, accurately and on time
Become and remain knowledgeable about company products and community standards
Make well balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community
Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
Respond to user inquiries with high quality, speed, empathy and accuracy
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Enforce Company Terms of Use by carefully monitoring reports of abuse on the site
Review the reported content within agreed turnaround times and standards of quality
Identify inefficiencies in workflows and suggest solutions
Recognize trends and patterns, and escalate issues outside the company policy to the global team

Ready to be #DifferentTogether with us?

You may be our next Content Moderation Champion if you:
- Are a High School or a Senior High School graduate, with at least one (1) year Customer Service experience (BPO or non-BPO)
- Have good English communication skills
- Have good multi-tasking, problem-solving skills and keen attention to details
- Are willing to work on-site at Ayala North Exchange (temporary) and Taguig
Here’s what’s in store for YOU!
- Non-voice Pioneer account
- Competitive salary
- Staff wellness-focused account
- Exciting workspace

Looks attractive?

Join us in Concentrix and be #DifferentTogether with our Pioneer Team of Content Moderators in Taguig!

Careers at Concentrix Taguig

About Concentrix