Apply for Agent Positions

  • LocationCebu City, Central Visayas
  • Job typeFull time

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting

the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions,

proven design thinking expertise and exceptional customer experience centers. We are looking for a Customer Care Specialist that shares this mind-set.  

Make that bold move today! Join Concentrix as a Customer Care Specialist!  

As a Customer Care Specialist, you will deliver support to the customers and clients of the world’s biggest and best brands. You will also be responsible for: 

· Answering incoming calls from customers  

· Resolving customer inquiries/requests 

· Developing and maintaining accurate files 

· Ensuring customer requests are handled in an appropriate and timely manner 

· Utilize various Concentrix and client-based tools and applications for customer management and servicing  

· Provide cutting-edge service in a friendly, confident and knowledgeable manner 

Basic Qualifications: 

· At least high school graduate  

· Experience of at least six months in the BPO industry are preferred; applicants without work experience are also welcome to apply 

· Good English communication skills 

· Working knowledge on computers  

· Good customer service, multi-tasking and problem-solving skills 

· Willing to work in shifting schedule 

Enjoy these awesome benefits when you join us as a Customer Care Specialist: 

• Paid training 

• Benefits after 6 months 

• Career pathing and Advancement opportunities 

• Competitive salary Monthly performance incentives 

About Concentrix PH

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.

First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. #JoinCNXC #EmbraceDifferent


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